Support

Stuck, or something not working? Here's how to get help.

Contact us

Email support@maxto.net. A real person reads every message. To help us help you faster, include:

• Your MaxTo version (Settings → About).
• Your Windows version and monitor layout.
• What you expected to happen, and what happened instead.
• For problems with the app itself, the log file from %AppData%\MaxTo\ — see Troubleshooting and logs.

If your question is about a purchase, write from the email address you bought with, or include your order number.

Before you write

Many answers are already in the documentation:

• Documentation — tutorials, how-to guides and reference.
• Troubleshooting and logs — hotkeys that don't respond, windows MaxTo can't move, and other known cases.
• Activate or start your trial — entering a license key.
• Changelog — what changed in each version.

Licenses and purchases

I lost my license key

Sign in with the email address you used to buy MaxTo, then open Licenses. Every license attached to your account is listed there. If you can't sign in, reset your password. Still nothing? Email us and we'll track it down.

Subscriptions, payment details and receipts

Manage renewals and cancellations under Subscriptions, and find past purchases under Receipts. Payments are processed by Paddle, so your receipt and invoice come from Paddle by email.

Refunds

We offer a no-questions-asked 60-day refund. Email us and we'll sort it out. The details are in the terms of purchase.

Business licenses, invoices and resellers

For volume purchases, paying by invoice, buying through a reseller, or moving a license between Home and Business, email us and we'll set it up.

Report a bug or request a feature

Open an issue on GitHub. Describe what you expected versus what happened, and attach the relevant lines from the log file. If you'd rather not use GitHub, email works too.